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Expected Delivery Times

IMPORTANT NOTICE

Expected delivery delays

Please note that due to the National Lockdown, delivery times may be longer than usual. Some goods may take 48 hours to arrive, deliveries in Northern Ireland may take 2-3 days. We are working with our couriers and supply chain to ensure we can get your orders to you as quickly as possible and minimise delays. Thank you for your understanding.

IMPORTANT NOTICE

Expected delivery delays

Due to the extremely high volume of goods in UK courier networks, there are delays expected throughout the month of December. Our courier partners have advised that they are moving to a 48-hour service as standard. This may cause some delays over the next week as our carriers handle this volume. We are working with our couriers and supply chain to ensure we can get your orders to you as quickly as possible and minimise delays. Thank you for your understanding.

Christmas delivery dates

Orders processed before 5pm on Thursday 24th December will be attempted for delivery on Wednesday 30th December (this excludes furniture and products with a longer lead time). All orders placed after this date will be processed for delivery on Tuesday 5th January 2021. This excludes orders to Scotland which will be attempted from Wednesday 6th January 2021.

IMPORTANT NOTICE

Delivery times

Our supply chain is working extremely hard to try and get your orders to you. As a number of you have moved to home working, we have had to adapt our expectations on the couriers that we rely on to get your goods to you.

In some instances, goods that we have marked as next day will possibly be delivered within 48 hours. This is due to the extremely high volumes of goods being shipped by businesses through the UKs courier networks.

Where possible we will ensure that we provide you with online tracking, you can keep track of your delivery using our online tracking facility which can be accessed from the dispatch email we will send or through your online My Account section.

Contactless deliveries

Our couriers are now offering contactless No-touch No-sign Delivery, which allows you to get your packages with minimum contact. All drivers strictly adhere to the social distance advice and wash their hands frequently and thoroughly as well as use alcohol-based hand sanitisers.


Visit our COVID-19 FAQs page for more information


When will customer service be available?

Our Customer Care Team is available weekdays 9am – 5:30pm as normal except for Christmas Day, Boxing Day, New Year's Day and Public Holidays when we are closed

Northern Ireland, Scotland & Wales:

Orders placed after 12pm on Friday 23rd December will be delivered on Wednesday 4th January if you’re having your order delivered to an address in Northern Ireland.
If you’re having your order delivered to an address to remote parts of Scotland or Wales, items may take longer to arrive. For next business day delivery items allow an additional 2 – 3 working days for delivery. For furniture and computing items please allow an additional 5 working days for delivery.

In the event of adverse weather conditions, deliveries may be further delayed

Our Regular delivery times are as follows:

What time/day will my order be delivered?

Products will be delivered by a courier Monday to Friday, between 9:00 am and 6:00pm.  Unfortunately you are unable to request a specific delivery time.

After your order has been dispatched from our warehouse, you’ll receive an email detailing order tracking information. You can also check this information in your My Account section.

Depending on the day and time your order is placed, please refer to the table below for expected delivery days. If you place your order on a public holiday, your products will take an additional business day to arrive.

Expected next business day arrival day based on time and day order was placed

Day order placedOrdered before 5pmOrdered after 5pm

Monday

TuesdayWednesday
TuesdayWednesdayThursday
WednesdayThursdayFriday
ThursdayFridayMonday
FridayMondayTuesday
SaturdayTuesdayTuesday
SundayTuesdayTuesday

What happens if I’m not there when my items are delivered?

If you are absent or unable to sign for your delivery, other people in your office can also accept and sign for your delivery on your behalf.

If there is no one available to accept your delivery, our courier will leave a calling card with details on how to contact them to rearrange another delivery.

The courier company will usually attempt a second delivery before expecting you to contact them on their details provided to make alternative delivery arrangements.

Yes